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Real Life Experiences

Grace Care search - Level 2 Service

At 78 I’ve started to find it increasingly difficult to care for my wife who suffers from severe arthritis and can’t manage without a great deal of help. A friend suggested I contact Grace Care, and when I rang them they seemed to quickly understand our problem, and explained their different levels of assistance.

I booked a telephone consultation with a Grace Care Adviser who called me the next day at the appointed time. I was able to explain just how my wife and I felt about things. During the course of the call, which must have lasted over half an hour, everything became clearer, as the Adviser explained all the options we might consider and how she would help us find a really good care provider for my wife. At last I was talking to someone who really understood our worries and could guide us through the maze.

Three days later we received a report from Grace which set out introductions to care providers, specifically selected for our needs. We visited the three care homes that Grace suggested and were shown around by staff who were expecting us. We then asked representatives of the care agencies to call and talk about care at home.

Now we are getting extra help at home for the time being, and we will manage like that as long as possible. Should we need my wife to have a short respite stay, we know where to go, and the same goes if we can’t carry on like this at home. It was good to know that Anne, the Grace Care Adviser, was there to answer some more questions that we had following her report, and to talk over our thoughts about the homes we had seen. The care plan she sent made it much easier to talk to the care agencies, and Anne had also given us some useful hints about what to look for when looking at the care homes she had recommended.

We wouldn’t hesitate to recommend Grace Care to friends.

Mr J. Schofield - Canterbury

Read about information on services for our Level 2 service.

Get in touch

If you would like to know more about the care options open to you, please use our online form. We will be in touch to discuss your care options. If you would rather speak to one of our care advisers please call 0800 137 669.